Welcome to Willabean! We appreciate your interest in our handmade waterproof webbing dog collars. Before making a purchase, please read the following terms and conditions carefully:

1. Our contract with you, the customer:

• By placing an order with Willabean, you enter into a legally binding contract with us, governed by these terms and conditions.

• The contract becomes effective upon our acceptance of your order, which occurs when we dispatch the ordered items or provide confirmation of shipment.

• We reserve the right to reject or cancel orders at our discretion, including but not limited to cases of product unavailability, pricing errors, or suspicion of fraudulent activity.

• Any amendments or modifications to the contract must be agreed upon in writing by both parties.

• The terms and conditions outlined herein constitute the entire agreement between Willabean and the customer, superseding any prior agreements or understandings, whether oral or written.

• Failure to enforce any provision of these terms and conditions shall not be construed as a waiver of such provision or the right to enforce it subsequently.

• If any provision of these terms and conditions is deemed invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

• These terms and conditions may be updated or revised from time to time without prior notice. It is the customer's responsibility to review them periodically for any changes.

• By continuing to use our website or place orders after any revisions to the terms and conditions, you acknowledge and agree to be bound by the updated terms.

2. Product Description:

• We take pride in handcrafting each waterproof webbing dog collar with care and attention to detail.

• While we strive to ensure that product descriptions, colours, and images are as accurate as possible, please note that variations may occur due to differences in monitor settings or dye lots.

3. Ordering:

• By placing an order through our website, you agree to these terms and conditions.

• Orders are subject to availability. In the event that an item is out of stock, we will notify you and provide alternative options or a refund.

4. Returns:

• We accept returns within 14 days of purchase, provided the item is unused, in its original condition, and with original packaging.

• Customers are responsible for the cost and risk of return shipping. We recommend using a trackable shipping method for returns.

5. Refunds:

• Refunds will be issued to the original payment method within 7 days of receiving the returned item.

• Shipping costs are non-refundable.

6. Personal Information:

• Your submission of personal information through the Willabean store is governed by our Privacy Policy. This can be found via the ‘Privacy Policy’ tab.

7. Care Instructions:

• To prolong the life of your waterproof webbing dog collar, we recommend hand washing with mild soap and water.

• Avoid exposing the collar to harsh chemicals or abrasive surfaces.

8. Liability:

• Willabean shall not be liable for any damages or injuries resulting from the use or misuse of our products including not following product care instructions as outlined in our product care guide section. Customers are advised to adhere to recommended care steps to ensure the longevity and performance of their collar.

• Please supervise your dog while wearing our collars, as they are not indestructible and may pose a choking hazard if chewed.

• Collars not fitting due to incorrect sizing provided by the customer. It is the customer's responsibility to provide accurate measurements and select the appropriate size based on our measurement guidelines.

9. Intellectual Property:

• All designs, images, and content on our website and social media platforms are the property of Willabean and may not be used without our written permission.

10. Circumstances beyond our control:

• Willabean shall not be liable for any failure or delay in performance arising out of circumstances beyond our control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, government actions, labour disputes, postage carrier strikes, supply chain disruptions, or unforeseen technical issues.

• In the event of a circumstance beyond our control, Willabean reserves the right to suspend, delay, or cancel orders without liability. We will make reasonable efforts to notify affected customers promptly and provide updates on the status of their orders.

• We appreciate your understanding and cooperation during such circumstances, and we will work diligently to minimise any inconvenience caused to our customers.

11. Pricing:

• Prices for our handmade waterproof webbing dog collars are subject to change without prior notice.

• While we strive to ensure accuracy in pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel orders or adjust prices accordingly.

• All prices are listed in GBP and do not include VAT, shipping, or handling fees, unless otherwise stated.

• Promotional offers, discounts, and coupon codes are subject to specific terms and conditions and may be revoked or modified at any time.

• Willabean reserves the right to refuse or cancel orders placed at incorrect prices or due to other pricing-related errors, whether or not the order has been confirmed and payment processed.

12. Payment:

• Payment for orders placed with Willabean must be made in full at the time of purchase.

• We accept payment via Visa and Mastercard.

• All transactions are processed securely through our payment gateway to ensure the safety of your personal and financial information.

• By providing your payment details, you authorise us to charge the total amount due for your order, including applicable taxes, shipping, and handling fees.

• In the event of payment processing errors or unauthorised charges, please contact us immediately for assistance.

• Orders will only be processed and shipped upon successful payment authorisation.

• Willabean reserves the right to withhold or cancel orders if payment is not received or if payment authorisation is declined.

• We do not store or retain credit/debit card information after payment processing is complete, in accordance with industry best practices and privacy regulations.

• Payment currency conversions, if applicable, are subject to the prevailing exchange rates at the time of purchase and may incur additional fees charged by your financial institution.

• Any disputes regarding payments or billing should be directed to us immediately for resolution.

• By proceeding with a purchase on our website, you acknowledge and agree to abide by our payment terms and conditions.

13. Governing Law:

• These terms and conditions shall be governed by and construed in accordance with the laws of The United Kingdom.

14. Use of Cookies:

• Our website may use cookies to enhance your browsing experience and provide personalised content and advertisements.

• By continuing to use our website, you consent to the use of cookies in accordance with our Privacy Policy.

• You have the option to disable cookies in your browser settings; however, please note that some features of our website may not function properly without cookies enabled.

15. Contact Us:

• If you have any questions or concerns regarding your order or these terms and conditions, please don't hesitate to contact us using the form on the ‘Contact Us’ page.

By making a purchase from Willabean, you acknowledge that you have read, understood, and agreed to these terms and conditions. We appreciate your support and look forward to providing you and your furry companion with high-quality handmade dog collars.